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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Represent the organisation
  2. Use communication strategies to achievedesired outcomes
  3. Build and maintain networks and relationships

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

communicating with a range of audiences requiring adaptation of style and language

questioning to confirm understanding

interpreting complex written materials

presenting information

chairingfacilitating groups

using mediation

undertaking negotiationconflict resolution

responding to diversity including disability and gender

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

organisational policy procedures and legislation

organisational code of conduct

the industry

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Maintain and enhance confidence in public service

PSPETHC601B Maintain and enhance confidence in public service

PSPGOVB Apply government systems

PSPGOV601B Apply government systems

PSPGOVB Establish and maintain strategic networks

PSPGOV602B Establish and maintain strategic networks

PSPGOVA Foster leadership and innovation

PSPGOV604A Foster leadership and innovation

PSPGOVA Persuade and influence opinion

PSPGOV605A Persuade and influence opinion

PSPLEGNB Manage compliance with legislation in the public sector

PSPLEGN601B Manage compliance with legislation in the public sector

PSPMNGTB Manage diversity

PSPMNGT605B Manage diversity

PSPMNGTA Develop partnering arrangements

PSPMNGT613A Develop partnering arrangements

PSPWPIB Improve compliance through industry partnerships

PSPWPI601B Improve compliance through industry partnerships

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

representation and promotion of the organisation in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the public sector the organisation and workplace legislative compliance

case studies and workplace scenarios to capture the range of situations likely to be encountered when representing and promoting the organisation

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when representing and promoting the organisation including coping with difficulties irregularities and breakdowns in routine

representation and promotion of the organisation in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

observation

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Groups to which the organisation is promoted may include:

formal and informal gatherings

internal and external clients

professional networks

managers

political groups

Communication strategies may include:

presentations

promotions

marketing

answering and conveying descriptions, explanations and instructions

consulting and advising

structured interviewing

discussions

negotiating

conflict resolution

chairing and/or participating in meetings

briefings

counselling

advocacy

Networks include:

formal and informal information groups which are directly related to work activities or make a valuable contribution to effective performance

Desired outcomes may include:

improved compliance with legislation

greater awareness of occupational health and safety and/or injury management and/or workers compensation and/or workplace relations issues

improved networks

enhanced information sources

improved image of the organisation

promotion and marketing of the services provided by the organisation